Adding a Waitlist or Inquiry

Click the Add button on the right top corner to add a waitlist or inquiry record.

Enter the following information in the Add pop-up screen.

Field	Description
Category	Choose between waitlist and inquiry using the radio buttons.
Search by name	Search the guest’s profile using the search bar.
Create a new profile	Select the checkbox to create a new profile. Either the phone number or email address is required to create a new profile.
Last Name	The last name of the guest.
First Name	The first name of the guest.
Email	The email address of the guest.
Phone Number	The phone number of the guest.
Arrival	The arrival date from the calendar.
Departure	The departure date from the calendar,
Property	The property in which the waitlist or inquiry needs to be created.
Group	Select an existing Group booking.
Rate Plan	Select one or multiple rate plans and packages from the drop-down list.
Rate	The final or estimated amount of the waitlist or inquiry.
Room Type	Select one or many room types from the drop-down list.
Building	Select a building or multiple buildings from the drop-down list.
Room Number	Select a specific room number if required.
Children	The number of children in the reservation.
Adults	The number of adults in the reservation.
Reason	Select one of the following reasons for recording the waitlist or inquiry from the drop-down list: Unavailability of any room type Unavailability of desired room type Unavailability of desired rates The above-listed reasons are available by default. Any custom set reasons will also appear in the drop-down list.
Note	Add notes to the record if required.

Click the Cancel button or the cancel icon on the top right corner to close the pop-up screen.

Click the Save button to save the waitlist or inquiry record.

Users can also create waitlists and inquiries from the Book a Reservation screen by clicking the Create Waitlist/Inquiry button.

Pop-up alert named Proceed to Waitlist alerts users to check for waitlists or inquiries with a similar date, room type, or both after the cancellation of a reservation.